Technical Support Specialist with German

HCLTech is a global technology company, home to more than 226,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues of US $14.5B for 12 months ending December 2025.

Key Responsibilities:

• Adhering to all given SLAs and KPIs who are due to constant change
• Handle customer queries, disputes and issues via phone and email in German and English in a timely and professional manner.
• Analyze customer feedback and provide actionable insights to improve service quality.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Continuously improve processes to enhance customer experience.
• To follow all Risk and Compliance policies by the customer and HCLTech
• Comfortable working night shifts and in a 24/7 work environment.
• Excellent attention to detail and problem-solving skills.

Key Requirements: 

• Fluency in both German and English;
• Knowledge of MS Office, Windows and Internet applications;
• High school diploma;
• Excellent interpersonal and communications skills;
• Willingness to learn and obtain new skills and competencies in technology;
• Ethics, Team work and Positive attitude.

What we offer:

• Food vouchers.
• Competitive salary.
• Opportunity for career progression.
• Social benefits package.
• Professional on-boarding and on-going trainings.

Are you willing to build up your career with us? – We’ll be happy to receive your resume in English!

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** Only candidates selected for interview will be contacted

HCLTech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.

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