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Senior Avaloq Application Support Specialist


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    Tech Stack / Изисквания

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 224,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, R&D, Cloud, AI, IT infrastructure, BPO, industry-specific solutions including financial services, healthcare, manufacturing, retail, telecommunications, and public sector.

    Job Summary: We are seeking an experienced Avaloq Application L3 Support Specialist to join our team. The ideal candidate will provide expert-level support for Avaloq banking applications, resolving complex technical issues, and ensuring the stability and efficiency of our banking systems.



    • Provide third-level support for Avaloq banking applications, investigating and resolving complex technical issues in a timely manner.
    • Collaborate with cross-functional teams to troubleshoot and resolve escalated Avaloq application incidents.
    • Conduct root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.
    • Monitor Avaloq application performance and implement performance tuning strategies to optimize system efficiency.
    • Develop and maintain technical documentation, including troubleshooting procedures and system configurations.
    • Coordinate with vendors and external stakeholders to escalate and resolve critical Avaloq application issues.
    • Participate in the planning and execution of Avaloq application upgrades and patches.
    • Provide guidance and support to junior support team members, assisting in their professional development.
    • Stay updated on industry best practices and emerging technologies related to Avaloq banking applications.
    • Adhere to ITIL best practices for incident, problem, and change management processes.



    • Knowledge about ITIL, CMMi framework
    • Ability to maintain the availability and performance of .net & Java based applications
    • Knowledge in Web Server/App server architecture, Apache Tomcat & JBOSS EAP
    • Good knowledge of web applications hosted on IIS, Worker process(s) troubleshooting, IIS logs monitoring, Recycling of applications.
    • Understanding around on setting up Scheduled Tasks and usage Service Accounts usage.
    • Understanding and experience on deployments and release management process
    • Understanding of any other App/Web server (like tomcat, wildfly, httpd etc.) will be a plus
    • Exposure to SSL Certificates
    • Should be familiar with debugging of application data issues and server health check/monitoring.
    • Should be capable to extracting and analysing TOMCAT/JBOSS/JVM logs
    • Should be able to understand, modify and write SQL queries independently to retrieve data from the database as needed.
    • Should be familiar with the scripting knowledge like PowerShell & Python
    • Having basic understanding or awareness of Informatica and SAP modules.
    • Basic understanding of Networks with skills around Telnet, Netstat and DNS and AD fundamental


    What we offer:

    • Competitive salary and performance bonuses
    • Social benefits package
    • Additional health insurance
    • Hybrid model of working
    • Referral bonus
    • Learning hub
    • Team buildings and company events
    • Career growth


    The driving force behind that work, our people are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help find their spark and become the best version of themselves.

    Join our team now!