L2 Network Engineer – Operational Support

HCLTech is a global technology company, home to more than 226,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues of US $14.5B for 12 months ending December 2025.

About the Role

We are looking for a motivated L2 Network Engineer to join our Operational Support team. In this role, you will be responsible for day-to-day network operations, monitoring, and incident handling, ensuring stability and performance across enterprise network environments.

You will work closely with L3 engineers, escalating complex issues with proper analysis, while gradually building deeper technical expertise.

Experience Requirements

• 4–7 years of hands-on experience in Network Operations or Delivery

• Strong exposure to enterprise LAN, WAN, and Wireless technologies

• Hands-on experience with Cisco switching and wireless environments

• Experience with monitoring tools (e.g., SolarWinds, CheckMK, or similar)

• Working experience with Cisco ISE (user authentication / access issues)

• Experience with wireless management tools (Cisco Prime / Cisco DNA Center)

• Basic experience with IPAM, DHCP, and DNS administration and troubleshooting

Core Responsibilities

Network Operations & Monitoring

• Monitor network health and respond to alerts using enterprise monitoring tools

• Perform initial troubleshooting and restore service for standard incidents

• Ensure stability and availability of network infrastructure

• Proactively identify potential issues and prevent service degradation

Incident, Request & Change Handling

• Handle incidents, service requests, and standard changes, including L1 escalations

• Perform structured troubleshooting before escalating issues to L3

• Maintain proper ticket updates and ensure SLA compliance

• Support and execute approved change activities under defined procedures

 Troubleshooting & Escalation

• Troubleshoot issues across LAN, WAN, and Wireless environments

• Identify when escalation is required and provide clear technical analysis to L3

• Coordinate with vendors and TAC for issue resolution when required

Wireless & Access Control

• Support enterprise wireless environments (Cisco WLC-based)

• Assist in resolving user authentication issues via Cisco ISE (802.1X)

Documentation & Process

• Create and maintain technical documentation and SOPs

• Contribute to improving operational procedures and knowledge base

• Follow defined processes for incident, change, and problem management

What We’re Looking For

• Strong troubleshooting mindset with willingness to learn and grow

• Ability to clearly document and communicate technical issues to L3 engineers and stakeholders

• Good communication skills and ability to collaborate with cross-functional teams

• Proactive attitude and ownership of assigned tasks

Nice to Have

• Familiarity with Cisco DNA Center

• Experience in multi-site or enterprise environments

• Exposure to F5 BIG-IP or similar load balancing platforms

• Exposure to network automation (Python / Ansible)

Certifications

• CCNA (Required)

• CCNP or equivalent certification is considered a strong advantage

• Working towards CCNP is highly encouraged

What we offer:

• Food vouchers and social benefits package

• Opportunity for career progression

• Young and vibrant team environment

• Competitive salary

• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? – We’ll be happy to receive your resume in English!

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