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Who we are
Harbor Solutions provides specialist data protection services using enterprise backup products to safeguard data and guard against ransomware attacks. Our leading industry-managed services offer world-class customer service and give customers confidence that their data is secure.
Harbor prides itself on building strong relationships with our customers and is experiencing rapid growth in its customer base, requiring the expansion of our support teams.
What’s the role?
Service Desk Analyst
Our Service Desk team is the first point of contact our customers have with the support organization. The Service Analyst role is a level one role providing monitoring, management, basic troubleshooting, reporting, and communications to customers. As a customer-facing role, you will communicate with clients via phone and email, so excellent oral and written skills are required. This role reports to the Service Desk Manager.
What you’ll be doing
About you
Core competencies:
This role is suitable for applicants with at least basic technical background/knowledge. The Service Desk Analyst will have direct communication with our customers, so they should be able to liaise with technical and business stakeholders alike.
Some knowledge or understanding of the following would be an advantage:
Benefits Overview