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Who we are
Harbor Solutions are a service driven business, we provide a consultant led transformational service – specifically public cloud and data protection. We work closely with our integrated strategic partners to enhance their existing offerings. We offer our expert interaction throughout the lifecycle, world class service management and effective insight into what our customers and partners think, feel and believe.
What’s the role?
Level 1 SMC Support Engineer.
Our Service Management Centre is the first point of contact our Customers have with the Support Organisation. We Report, Log, Manage and Troubleshoot Service Solutions. As a customer-facing role, you will communicate with clients via phone, email, and chat. The role also communicates with both internal and External Technical Teams. This role reports to the SMC Manager.
What you’ll be doing
This role is suitable for applicants with at least basic technical background/knowledge. The Level 1 Engineer will have direct exposure to B2B clients, hence they should be able to liaise with technical and business stakeholders alike.
Some knowledge or understanding of the following would be an advantage: