Една от всички 97 обяви за Technical Support в София

Corporate Summary:

GTT is the world’s leading cloud networking provider and an AWS Direct Connect Delivery Partner. GTT’s Hybrid Cloud service combines scalable cloud computing with an integrated private network, delivering security, high performance and low latency with the scalability and automation of the public cloud.

With GTT, you’re not just stepping into a job, you’re joining a visionary journey to redefine the boundaries of cloud technology. Come join us as we continue to chart the unexplored realms of the digital world.

Role Summary:

The Tier 3 Compute team is responsible for the implementation, management and maintenance of hybrid and private cloud solutions for its enterprise customer base. The team is consists of highly experienced professionals with years of experience in operating and maintaining all bulding blocks of sophisticated cloud designs. Virtualization, Storage, Backup and OS management mixed with DevOps mentality and practices are what sets this team apart and what makes it a welcoming environment for skilled IT enthusiasts looking for a new challenge.

The storage specialist in Tier 3 Compute is an engineer that has good understanding of all components that form a cloud solution and is proficient in everything it takes for a customer to see the desired available capacity on his system. That includes that whole lifecycle of a storage system – from installation and initial configuration based on pre-approved design to capacity allocation and presentation of storage containers to end systems and at the end of the lifecycle decommissioning following industry standard best practices for disposal and secure erasure of data.

Main Responsibilities:

• Level 3 Support of Customer solutions and Shared GTT platforms.
• Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Datacentre teams for issues related to Hosting service design, implementation, test and delivery of customer solutions.
• Deployment, maintenance and management of hybrid cloud solutions or dedicated on-prem solutions in any of the 50+ GTT PoPs around the globe
• Work in cooperation with other engineering teams deploying and developing new customer and GTT platforms.
• Proactive escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. Creation of contingency plans to minimize such risks.
• Production of quality documentation to reflect changes to solutions.

Essential Criteria:

• Proficiency in enterprise storage concepts and technologies
• At least two (2) years experience of deploying, configuring and managing Storage systems, NetApp experience is preferred
• Excellent virtualization knowledge (VMware preferred)
• Excellent awareness of Hosting Solution components (Storage, Firewalls, Server Hardware etc.)
• Excellent knowledge of large complex Hosting solutions.
• Excellent English language skills a must.

Desirable Criteria:

• NetApp, VMware, AWSAzure or RedHat certification
• Automation experience – PowerShell, Bash, SaltStack or Terraform
• Previous experience with Disaster Recovery solutions and Metro clusters is an advantage.
• Experienced with ITIL framework, ITIL certification is a plus.