IT Support Engineer with German language skills

Brief profile:

The role includes the qualified handling of incidents and service requests, as well as providing technical support to end users.

Main tasks:

Incident and service request processing (ticket system, hotline), prioritization, and structured resolution of issues.

1st level support for Microsoft 365 (Office, Teams, Outlook, SharePoint, etc.)

User and rights management (e.g., in Active Directory, Entra-ID/Azure, Exchange/M365).

Remote support (telephone, screen sharing, remote tools)

Escalation to 2nd level support/external providers, including documentation.

Maintenance and expansion of the knowledge base, as well as the creation of instructions and workarounds.

Must-have qualifications & skills:

Min. 3–5 years of experience in IT support (1st/2nd level) in a Microsoft-heavy environment.

Excellent knowledge of Windows 11, Microsoft 365/Office 365, and Exchange Online.

Experience with Active Directory (user, group, and rights management).

Experience with common remote support tools and ticketing systems.

Confident, service-oriented work style and structured documentation.

Language skills: fluent German and English, both written and spoken.

Strong customer and service orientation, clear communication, and resilience.

Team player with a structured work approach and high reliability.

Only Nice-to-have:

Experience with Azure / Azure AD / Entra ID.

Facilities with macOS.

Basic knowledge of PowerShell (e.g., for user and group management).

Basic knowledge of TCP/IP, DNS, DHCP, and networking fundamentals.

ITIL knowledge or certification (e.g., ITIL Foundation).

In-depth understanding of network infrastructure and security basics.

We offer:

An exciting and varied role in a dynamic and international environment

Collaboration with highly qualified and motivated colleagues

Flexible working hours and the option to work 100% remotely

Attractive professional development opportunities and career prospects

Competitive salary and benefits

Gamito is a licensed recruitment agency under license number 1820/16.12.2014 with free of charge services to the candidates.

Guidance and on-boarding will be provided.

Regular Bulgarian working hours with flexible time and great social package.