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We are looking for Customer Support Specialist – French and English to join our busy customer support data-driven team based in Sofia, Bulgaria.
It is a day shift role, with dynamic starting times between 8 am and 3 pm and finishing between 5pm and midnight distributed throughout the week. The team is involved in variety of different tasks, ensuring the players’ experience is a positive one.
Are you our next star player?
You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enable you to work further with our knowledge base, promotional materials, and ever-evolving environment so that you can focus on keeping our customers happy and constantly improving their end-user experience.
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern office on a bi-weekly basis! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.
Why we need you
We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker, and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.
Some of your responsibilities:
Who we’re looking for?
Your experience:
While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage.
Your skills:
Your behaviour:
What’s in it for you?
Our experience-based salaries are competitive.
Your package will include:
About the Group
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: [email protected]
Please note we cannot accept general applications; this inbox is just for providing support to those who need it.
Please note we are unable to support visa applications for this particular role.
Want a seat at the table? Apply now!
We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/Zoom interview and after that an online test. And if that goes well, we’ll meet you for a Zoom/ face-to-face interview.
Find your passion with PokerStars.