Operations Customer Success Manager

About Us

Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.

With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.

Main responsibilities:

• Serve as the primary point of contact for supply and partners, fostering strong relationships and addressing their operational needs and concerns.
• Collaborate with cross-functional teams, including sales, product, and technical support, to onboard partners effectively and ensure a smooth integration process.
• Develop and implement operational processes and best practices to streamline partner management and optimize performance.
• Monitor and analyze partner performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
• Proactively identify and troubleshoot operational issues, working with internal teams and partners to resolve them in a timely manner.
• Lead regular partner performance reviews and business QBRs, providing insights and recommendations for optimizing partnership outcomes.
• Work closely with supply side partners to optimize inventory quality, fill rates, and ad monetization strategies.
• Collaborate with demand side partners to maximize ad campaign performance, targeting capabilities, and revenue generation opportunities.
• Coordinate with technical teams to prioritize partner integration requests, bug fixes, and feature enhancements.
• Stay updated on industry trends, market dynamics, and regulatory changes affecting the mobile app ecosystem.

Requirements:

• Bachelor’s degree in Business, Marketing, or related field. MBA or equivalent experience is a plus.
• 2-3 years of experience in operations, customer success, or partnership management roles, preferably in the mobile app industry or digital advertising ecosystem.
• Proven track record of managing successful partnerships with both supply and demand side partners, driving mutual growth and success.
• Strong project management skills with the ability to manage multiple priorities and stakeholders effectively.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
• Analytical mindset with the ability to interpret data and derive actionable insights to optimize partnership performance.
• Experience with ad tech platforms, mobile app attribution tools, and analytics platforms is highly desirable.
• Familiarity with agile methodologies and project management tools (e.g., Jira, Asana) is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business requirements.
• Passion for innovation, continuous learning, and driving positive outcomes for partners and customers.

What we offer in return:

• Competitive salaries based on performance reviews with additional benefits
• Working on interesting international projects with latest technologies
• Opportunities for professional growth and career development
• Challenging work in a fast-growing international organization
• Dynamic work environment
• Additional health insurance package
• Modern offices around the world
• Birthday vouchers
• Opportunity for sport card
• Entertainment spaces, teambuilding events, parties, and participation in different events
• Fresh fruits and beverages in the office

Privacy statement:

If that sounds just like you, apply now by sending your CV in English!

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

We can not wait to meet you!