Implementation Consultant

About Us

At Flat Rock Technology, we build the future!

Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.

With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.

We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we’re engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.

Join a team that’s collaborative, ambitious, and always pushing for better.

At Flat Rock, we don’t just follow the future – we create it.

Main responsibilities:

• Deliver remote training sessions to new and existing customers.
• Manage multiple implementation projects from planning through to go-live.
• Understand customer processes and recommend effective system workflows.
• Collaborate with Technical, Onboarding, and Customer Success teams to coordinate customer requirements.
• Support customers during go-live and adoption phases.
• Maintain expertise in new product features and industry best practices.
• Contribute to internal knowledge sharing and training initiatives.
• Ensure a high standard of customer service, training delivery, and project administration.

Requirements:

• Excellent written and spoken English communication skills.
• Experience delivering software training or implementation services.
• Strong communication and presentation skills.
• Experience analysing business processes and translating them into training or implementation plans.
• Ability to manage multiple projects and stakeholders simultaneously.
• Customer-focused with excellent organisational skills.

What we offer in return:

• Competitive salary packages plus a range of region-specific benefits.
• Clear career paths and opportunities for continuous professional development.
• Exciting, meaningful work within a fast-growing international organisation.
• Modern office spaces across the globe.
• A vibrant company culture with regular team events and social activities.
• Entertainment zones, team-building programmes, and local cultural celebrations.
• Hybrid working options – enjoy the flexibility of working from home and the office.
• Additional holiday days added the longer you’re with Flat Rock.

Privacy statement

If that sounds just like you, apply now by sending your CV in English!

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

We can’t wait to meet you!