Customer Satisfaction Representative with English and German

About Us

At Flat Rock Technology, we build the future!

Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.

With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.

We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we’re engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.

Join a team that’s collaborative, ambitious, and always pushing for better.

At Flat Rock, we don’t just follow the future – we create it.

Main responsibilities:

• Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.).
• Identify customer needs and provide effective solutions.
• Escalate issues and report bugs or trends to relevant teams.
• Process refunds and check payment statuses according to policy.
• Follow internal guidelines while suggesting process improvements.
• Support users with app features and promote Premium when appropriate.

Requirements:

• 1+ year experience in customer service.
• Fluency in English and German.
• Strong written communication and problem-solving skills.
• Ability to work under pressure and manage high volumes.
• Empathy, customer focus, and proactive attitude.
• Typing speed of at least 35 WPM.
• Interest in digital products and apps.
• Zendesk experience is a plus.

What we offer in return:

• Competitive salary packages plus a range of region-specific benefits.
• Clear career paths and opportunities for continuous professional development.
• Exciting, meaningful work within a fast-growing international organisation.
• Modern office spaces across the globe.
• A vibrant company culture with regular team events and social activities.
• Entertainment zones, team-building programmes, and local cultural celebrations.
• Hybrid working options – enjoy the flexibility of working from home and the office.
• Additional holiday days added the longer you’re with Flat Rock.

Privacy statement

If that sounds just like you, apply now by sending your CV in English!

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

We can’t wait to meet you!