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Here at the The Financial Times, gold-standard journalism is just the beginning. 500-people strong, our Product and Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists – everyone’s welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there’s no limits to where your FT career will take you.
As a Salesforce Engineer in our Internal Products Group, you will play a key role in the delivery of the strategic initiatives assigned to our CRM team, with the goal of enabling our colleagues in Sales, Service & Marketing to do their best work.
About the CRM team
The CRM team are responsible for the development and maintenance of our Salesforce Platform, its integrations and various other applications used by our Sales, Service & Marketing teams across all our Businesses’ Commercial departments. We refer to this as our Salesforce CRM Estate.
Our Salesforce CRM Estate consists of multiple Orgs aligned across our 4 main revenue streams of Subscriptions, Advertising, Events & Specialist Content. It is used daily by approximately 2000 users in achieving the FT’s strategic objectives.
We belong to the Internal Products Group which forms a part of FT Product & Technology. We look after systems used by internal FT staff, and our mission is to enable our peers (in tech and beyond) to do their best work. We do this in a variety of ways: finding a team the right tool for the job, helping them automate the most tedious parts of their work so they can invest in the valuable tasks they truly care about, discovering new ways in which to bring value to the business, and more.
We are currently working on a number of initiatives to enhance the CRM Estate by overhauling the Salesforce Sales Pipeline, Customer Support and Marketing Engagement offerings, by transitioning them to more modern Salesforce Cloud Capabilities. By updating the Technical Architecture and enhancing connectivity with other FT Salesforce Orgs and Internal FT Systems, our aim in this is to drive greater adoption of our CRM Platform, increasing end-user efficiency gains and providing an automated/self-service route to our customers.
Your role in the CRM team
As a Salesforce Engineer in the CRM team, you, along with your colleagues, will be responsible for delivering innovative technical solutions that enhance and support the CRM platform’s ability to grow the Financial Times’ strategic business models.
You will take a key role in the delivery of initiatives, being actively involved in all phases of the software development lifecycle, while ensuring that our CRM Estate remains healthy and well-supported
Your Main Responsibilities will include
Ideal Candidates will have a mix (but not necessarily all) of the following
In Return, We Can Offer You
Don’t forget to send over your CV!
The Financial Times Ltd. committed to equality of opportunity. We are determined to create a diverse group at all levels of our Company and we welcome all members of the community we serve to apply for openings with us.