Една от всички 176 обяви за ERP / CRM development в София

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We’re looking for inspired employees that want to make an impact on people and business.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works. We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description

The Senior CRM Analyst will work with the Global CRM team to identify opportunities for leveraging CRM, and related tools in order to support the global user community in accomplishing their goals. Areas of focus will span various Business Units and functionality, mostly within Salesforce.com, but will also involve Marketing Automation, CPQ, Contract Management, CTI, automated testing tools and the enterprise data warehouse. Job duties include delivering changes requested by our user community, proposing enhancements to existing system functionality, gathering requirements for changes which would be delivered by our partners in GCSS, help prioritize work done by GCSS, identifying system issues, creating reports and dashboards, requirements gathering, leading the UAT portion of a project, and leading ad-hoc projects

• Provide day-to-day end user support via cases raised on Salesforce.com
• Defines user profiles, updates permissions, sharing rules, public groups, dashboard folders, e-mail template folders, etc.
• Analyze business processes and designs systematic improvements to increase efficiency.
• Collaborate with business analysts and developers to deliver changes and solve system issues.
• Execute basic changes in Salesforce.com in adherence with the change process (workflows, assignment rules, new fields, etc.).
• Collaborate with Salesforce administrators within the BUs/regions to ensure they are following established global guidelines.
• Work across businesses/regions to prioritize the changes requested.
• Lead user acceptance testing for major projects.
• Lead special projects where we introduce new functionality that impacts the CRM Support team.
• Provide best practices and ongoing support to the business and other team members on how to leverage tools and systems.

Qualifications:

• functional knowledge of Salesforce.com and general CRM concepts
• experience with Salesforce.com configuration and delivering on custom development work
• experience with related tools such as configure price quote (CPQ), e-signature, and CTI is a plus.
• Salesforce Admin certification (ADM201) is required and additional certifications are a plus.

You’ll succeed in this role by collaborating with your teammates across the globe, communicating effectively with stakeholders within the business, and identifying opportunities for improvement across our tools. It’s important that you can work as part of a team and bring your ideas to the table!

Additional Information

We offer:

• Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian Careers – Creating a better tomorrow together