Application Technology Support Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

You will provide a high level of technical competence in distributed and cloud technologies and resolve incidents reported by Experian’s customers, and the execution of

operational activities, within Service level agreement, and to the quality expected by our customers. You will ensure

we resolve the majority of issues raised daily during operational activities, all within defined service levels. This will include contribution to the resolution of high impact/high priority incidents.

What you will do:

• You will provide 2nd line support for SQL-driven AWS hosted applications, and on-prem Windows solutions undergoing transformation to AWS. Coordinate others and coordinate during service disruptions with a focus on restoring availability. Conduct root cause analysis (RCA) and implement permanent fixes. Work on incident and problem resolution, ensuring minimal disruption to services.
• You will keep up to date with technology, tooling, and required technical skills. Facilitate knowledge sharing among team members, organizing reviews, technical discussions, and lessons-learned sessions.
• You will document troubleshooting steps, best practices, and known issues in a knowledge base. Participate in knowledge-sharing sessions and contribute to team knowledge base.
• Cloud aware, understands how cloud technologies differ from other technical approaches and can explain these to others. Knowledge and practical experience with Cloud, AWS, Kubernetes, and Infrastructure as Code.
• You will provide technical expertise and guidance to teams. Working across boundaries – geographically, teams, language, and cultural.
• Manage a ticket queue ensuring high quality and process adherence. Collaborating with technical team, ensuring coordinated efforts towards project goals.
• Proficiency in English, working directly with clients through ticket system, email, and phone. Communicate technical information to a non-technical audience.
• Find and address technical risk. Participate in security audits, compliance assessments, risk and control testing. Follow standards, testing procedures, and quality assurance practices.
• Will work with SQL (Postgres, SQLServer, Oracle) and can construct basic queries and undertake basic troubleshooting.
• Will Participate in problem identification and documentation. Analyse recurring issues and suggest improvements. Help implement changes

You will report to the Application Support Team Manager.

Role has the standard 40 hours a week and also, takes part in on-call rotation to provide a 24*7 service for our clients.

What you will bring:

• 3+ years of experience working for an Application Support or similar operational team at Analyst level
• Proficient knowledge of AWS services and architecture, and experience managing applications on AWS, Kubernetes
• Proficiency in SQL databases and able to perform complex queries and troubleshooting
• Experience overseeing and log aggregation tools like CloudWatch, Dynatrace, Splunk, and Grafana
• Experience with ticketing systems like Jira or ServiceNow
• Fluency in English

We consider it an advantage if you also have:

• University Degree in Information Technologies or relevant experience
• Write scripts in Python, Bash, or PowerShell for automation

What you will get:

• Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment – excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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