Technical Support – Online Games Department

EGT Digital is a next-generation tech company that is focused on all online gaming products, and its portfolio includes Casino Games, Sportsbook, as well as the all-in-one solution – a Gambling Platform.

EGT Digital is a part of Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, North, Central, and South America.

Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is the reason why we are expanding our Online Games Department team and now we are looking for some fresh and enthusiastic people to come and join us in the exciting digital world of iGaming.

Responsibilities:

• Monitor numerous systems
• Provide basic B2B and in-house technical support via email/ticketing platform
• Participate in functionality tests & new application introductions
• Creating reports at the request of the line manager
• Consult our clients about the specifications of the company’s products
• Collaborate with other team members to provide high-quality support

Additional information:

• 8-hour shifts – day and night, flexible working schedule
• Initial and regular trainings

Requirements:

• Very good command of English (B2-C1)
• Decent PC literacy – MS Office, a basic understanding of website components and frontend/backend structure
• Ability to work in an already-defined style
• Ability to multitask, experience with Alarm and Monitoring services is a plus

What we offer:

• Competitive salary
• Performance based annual bonus
• Performance evaluation & salary review twice a year
• 25 days paid annual leave
• Work from home option – 2 days weekly
• Flexible working schedule
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office
• Positive working environment and chill-out zone (PS4, foosball-table, and lazy chairs)

All applications will be treated in strict confidentiality, and only the approved candidates will be invited to an interview.