System Configurations Specialist – CRM and PE

EGT Digital is a next-generation tech company that is focused on all online gaming products, and its portfolio includes Casino Games, Sportsbook, as well as the all-in-one solution – a Gambling Platform. EGT Digital is a part of Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, North, Central, and South America. Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is the reason why we are expanding our Platform&Payments Department team and now we are looking for some fresh and enthusiastic people to come and join us in the exciting digital world of iGaming.

Responsibilities:

• Configure and maintain CRM and Player Engagement systems according to business and regulatory requirements.
• Set up and manage campaigns, bonus offers, loyalty programs, player journeys, and segmentation rules.
• Implement and test business rules, workflows, triggers, and automation.
• Ensure correct configuration of bonuses, promotions, and communication channels (email, push, SMS, in-app).
• Support new product launches and market rollouts by preparing system configurations.
• Perform UAT, regression testing, and post-release validation of system changes.
• Monitor system behavior and resolve configuration-related issues.
• Collaborate closely with Product, Marketing, BI, QA, and Development teams.
• Collaborate closely with AM and new clients during the onboarding process.
• Maintain documentation for configurations, processes, and best practices.
• Ensure compliance with internal policies, security standards, and gaming regulations.

Requirements:

• Experience in CRM systems (Salesforce, Microsoft Dynamics, Optimove, Braze, or similar).
• Hands-on experience with system configuration rather than only user-level operation.
• Understanding of player engagement / loyalty / bonus mechanics in iGaming or digital platforms.
• Strong analytical and problem-solving skills.
• Ability to work with business requirements and translate them into technical configurations.
• Experience in the iGaming / betting / fintech / high-traffic digital products environment.
• Good communication skills in English.

What we offer:

• Competitive salary
• Performance-based annual bonus
• Performance evaluation & salary review twice a year
• 25 days paid annual leave
• Flexible working schedule
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office
• Positive working environment and chill-out zone (PS4, foosball-table, and lazy chairs)

All applications will be treated strictly confidential and only the approved candidates will be invited to an interview.