Associate, Product Engineer, JIRA

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Do you want to be a part of shaping the future of enterprise collaboration? Join us in driving innovation through the administration, configuration, and optimization of Jira and Confluence at scale. From designing workflows and governance frameworks to integrating with ServiceNow, CI/CD pipelines, and identity management systems, we make collaboration seamless and powerful. With expertise in automation, scripting, data migration, and performance tuning, we empower teams to work smarter, faster, and more securely. Be part of the journey where digital collaboration meets enterprise excellence!

Accountability and Responsibility

• Administration, configuration, and optimisation of enterprise collaboration tools, with a primary focus on Jira and Confluence.
• Design, implementation, and continuous improvement of workflows, templates, permission models, and governance frameworks within tooling platforms.
• Integration of tooling with identity management, ServiceNow, CI/CD pipelines, observability, among others.
• Scripting and automation for tool management, user provisioning, and reporting (e.g., Python, PowerShell, Bash).
• Data Migration (projects/spaces) across instances.
• Monitoring, troubleshooting, and performance tuning of tooling environments.
• Supporting adoption of best practices for tool usage, documentation, process automation, and digital collaboration.
• Ensuring compliance with organisational security, data protection, and audit requirements within tooling platforms.
• Working with end users and engineering teams to drive and ensure adoption.

Knowledge and Education

• Experience implementing, configuring, managing and supporting Enterprise Collaboration Tooling (Jira and Confluence) at an enterprise scale.
• Expertise in workflow design and automation, templating, permission structures, and governance within collaboration platforms (with focus in Jira and Confluence).
• Familiarity with integrating Atlassian tools into broader enterprise systems (ServiceNow, CI/CD, MS Teams among others).
• Scripting and automation for tool management, user provisioning, and reporting (e.g., Python, PowerShell, Bash).
• Experience in Data Migration (projects/spaces) across instances.
• Monitoring, troubleshooting, and performance tuning of tooling environments.
• Supporting adoption of best practices for tool usage, documentation, process automation, and digital collaboration.
• Ensuring compliance with organisational security, data protection, and audit requirements within tooling platforms.
• Working with users to drive and ensure adoption.
• Strong communication skills for user support, technical enablement, and compliance.
• Certifications such as Atlassian Certified, ITIL Foundation, or SAFe are advantageous.

Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.  As an inclusive employer, we promote flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).

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