ServiceNow QA Tester

About DXC Bulgaria

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role

In this role, you will ensure the quality and reliability of ServiceNow implementations by developing and executing automated test cases, performing regression testing, and supporting major platform upgrades. This position is ideal for candidates with strong ServiceNow knowledge and a passion for automation and continuous improvement.

Daily challenges

• Test development work completed in a ServiceNow instance.
• Contribute to and develop test cases for the ServiceNow Automated Test Framework (ATF).
• Perform regression testing to support major upgrades and releases.
• Collaborate with developers and business analysts to ensure test coverage and quality standards.
• Document test results and provide feedback for defect resolution.

eXperience and skills required

• ServiceNow Certified System Administrator (preferred).
• Knowledge and/or micro-certification in at least one of the following: Customer Service Management (CSM) (preferred), Playbooks, Flow Designer, Now Assist/AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, Automated Test Framework (ATF)
• Strong understanding of ServiceNow platform capabilities and best practices.
• Experience with automated testing tools and frameworks.
• Experience with Agile methodologies.
• Familiarity with CI/CD pipelines and integration testing.
• Excellent problem-solving and analytical skills.
• Strong communication skills in English

Company benefits

At DXC Technology, we don’t just offer jobs – we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge – plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program – your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge – it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.