AI SEAL (AI Solutions Engineer) Salesforce

Position Overview

The AI SEAL Salesforce designs, builds, and remediates Salesforce AI-enabled capabilities for the RECITE programme and exposes them safely through governed AI platform patterns.

The role acts as the execution arm for Salesforce-related AI use cases while adhering to enterprise AI standards, architecture, governance, and security requirements.

The AI SEAL Salesforce works hands-on across Apex, Lightning Web Components, Flow, Platform Events, Salesforce integrations, and AI platform tool patterns to deliver production-grade Salesforce solutions.

The function collaborates with the AI Champion, AI CoE, AI Platform team, business stakeholders, and system-integrator build team to remediate technical gaps, build reusable components, and ensure secure, auditable AI-enabled process automation.

What you will do

Salesforce Build & Remediation

• Design, develop, and remediate Salesforce capabilities using Apex, LWC, Flow, Platform Events, and established Salesforce integration patterns.
• Address findings against the programme audit rubric, including code quality, architecture posture, flow quality, security partitioning, integration, schema, and feature parity.
• Support build quality stabilization and challenge system-integrator design decisions with evidence.

AI Tools, Agents & Governed Actions

• Expose Salesforce capabilities to agents through governed tools registered behind the AI platform / tool gateway rather than direct agent-to-Salesforce wiring.
• Author tool contracts, allowlists, JSON-Schema parameter validation, and reusable action patterns.
• Design Salesforce read/write actions to the correct risk tier with appropriate approval and human-in-the-loop controls for sensitive writes.

Identity, Security & Access Control

• Wire enterprise identity and document / record-level ACLs so agents only see data the end user is entitled to access.
• Preserve security trimming and authorization forwarding in AI-enabled Salesforce use cases.
• Ensure OAuth, authorization, privacy, and compliance requirements are implemented consistently.

Power Platform & Reusable Components

• Build reusable components on Power Automate, Copilot Studio, Dataverse, and related platform services where appropriate.
• Align reusable build assets with AI CoE architecture, governance, and reuse expectations.
• Monitor deployed solutions and continuously optimize quality, accuracy, and performance.

Collaboration & Delivery

• Work as execution partner for the AI Champion and collaborate closely with Salesforce business owners, IT, Data & Analytics, security, and SI teams.
• Provide transparent delivery status, technical risks, dependencies, and improvement proposals.
• Support adoption by ensuring solutions are reliable, explainable, and embedded in the target process.

Governance, Quality & Compliance

• Ensure Salesforce AI solutions pass design, security, operational-readiness, publish, and change-control gates.
• Implement telemetry, evaluation, grounding, and audit evidence where needed.
• Ensure compliance with AI policies, data privacy, security standards, and applicable regulatory requirements.

What we require

• Minimum 10 years on the Salesforce platform with hands-on depth in Apex, LWC, Flow, Platform Events, integrations, and governor limits
• Production experience with AI agent platforms or enterprise AI automation, not only conference or demo exposure
• Experience with Salesforce architecture remediation, quality reviews, and production support
• Strong understanding of security, authorization, data model, APIs, and integration patterns
• Experience working in large transformation programmes with SI and internal IT teams
• Strong Salesforce engineering skills in Apex, LWC, Flow, Platform Events, and integration patterns
• Ability to design governed AI tools/actions and secure agent interactions with Salesforce
• Understanding of OAuth, ACLs, security trimming, data privacy, and enterprise security requirements
• Experience with Power Platform / Copilot Studio or comparable enterprise automation platforms
• Ability to analyse architecture decisions and provide evidence-based remediation proposals
• Ability to work as senior individual contributor and technical delivery lead within an AI pod
• Strong collaboration with product owner, architects, business process experts, and SI developers
• Ability to challenge technical decisions constructively and drive quality improvement
• Clear communication of risks, trade-offs, and dependencies to non-technical stakeholders
• Hands-on builder mindset, structured and quality-oriented, pragmatic, collaborative, proactive, security-conscious, resilient under delivery pressure, and able to translate complex technical topics into clear business language.
• English – Business fluency

What we prefer

• Salesforce Data Cloud, MuleSoft, SAP integration, or BTP integration knowledge
• Experience with model evaluation, observability, prompt-injection testing, and AI governance
• Knowledge of RECITE-related Salesforce process areas, e.g. sales, service, configurator, document generation, or e-signature
• German – Colloquial knowledge (not mandatory)

What we offer

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 102.26 EUR Food vouchers
• Public transportation card
• Multisport / Coolfit card
• Opportunity for flexibility with a hybrid working model
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)
• Language training opportunity
• Brand new modern office premises in a class A Business building
• Employee referral program
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your development

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!