+
Вход

Въведи своя e-mail и парола за вход, ако вече имаш създаден профил в DEV.BG/Jobs

Забравена парола?
+
Създай своя профил в DEV.BG/Jobs

За да потвърдите, че не сте робот, моля отговорете на въпроса, като попълните празното поле:

101+58 =
+
Забравена парола

Въведи своя e-mail и ще ти изпратим твоята парола

Devexperts

Service Delivery Manager

ApplyКандидатствай

Обявата е публикувана в следните категории

+
  • Anywhere
  • Съобщи проблем Megaphone icon

Съобщи за проблем с обявата

×

    Какво не е наред с обявата?*
    Моля опиши ни, къде е проблемът:
    За да потвърдите, че не сте робот, моля отговорете на въпроса, като попълните празното поле:
    Tech Stack / Изисквания

    Company Description

    Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.

    Job Description

    Primary Responsibilities include:

    1. Service Delivery Management:

    • Ensure compliance with the procedures, instructions, KPIs, and support contract commitments;
    • Lead an onboarding process of the client during the production launch;
    • Сommunicate with the client via telephone, e-mail, or IM to report the current status of the issues;
    • Oversee the resolution of major incidents, ensuring timely communication and resolution;
    • Take responsibility for completing the support contract conditions;

    2. Process management:

    • Organize and supervise giving estimations, planning and executing maintenance routine operations & project development tasks in frames of the support team;
    • Manage the process of investigation of the technical issues;
    • Manage tasks related to the bug fix of the product.

    3. People management:

    • Manage a project support group in the Maintenance and Support department;
    • Organize and manage the workload of the team and their backlog;

    4. Service Improvement:

    • Identify opportunities for process improvements and implement best practices to enhance service delivery;
    • Identify opportunities to enhance the teams’ active monitoring and reporting;
    • Report on key performance indicators (KPIs) with the required stakeholders;

    Qualifications

    Must-have skills: 

    • 3+ years of experience in IT Service delivery management,
    • Bachelor’s or Master’s Degree in IT or relevant experience,
    • Strong understanding of ITIL framework,
    • Knowledge of DevOps and SRE principals, software development lifecycle,
    • Excellent written and verbal communication skills with internal stakeholders and customers, ability to convey technical concepts to both technical and non-technical audiences,
    • Strong analytical and problem-solving skills,
    • Strong leadership skills,
    • Experience in participation in projects in the field of development, deployment, and maintenance of the product,
    • Experience in commercial software deployment.

    Nice-to-have skills: 

    • Experience in project management understanding of methodologies is a plus,
    • Knowledge of the financial software for trading is a plus,
    • ITIL certification is a plus.

    Additional Information

    Care for the employees is one of Devexperts’ core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

    Flexibility benefits:

    • Possibility of hybrid/remote work mode,
    • Flexible working hours.

    Health and recreation benefits:

    • 20 days of paid vacation,
    • 5 days of fully paid additional wellness days,
    • Medical insurance – premium package,
    • Free MultiSport card.

    Facility benefits:

    • Modern office with new equipment,
    • Panoramic view of Vitosha mountain,
    • PlayStation, Billiard, Relax zone and Gym,
    • Parking space/public transport card,
    • Free drinks and snacks.

    Community benefits:

    • Teambuilding activities,
    • Corporate parties,
    • Football club,
    • Speakers’ club,
    • Free admission to corporate external events,
    • Possibility of joining conferences and professional fairs.

    Professional training benefits:

    • English language courses,
    • Local language courses for foreign employees,
    • Unlimited access to self-learning platforms,
    • Certification opportunities,
    • Mentorship Program.

    Social benefits:

    • Referral bonuses for specific roles,
    • Paid leave upon special events.