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Cross Source

Temporary Service Desk Engineer


Обявата е публикувана в следните категории

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    Tech Stack / Изисквания

    The person will be a part of our EMEA/US IS Service Desk to ensure a good service level to our users. This position will reinforce our IS Team located in Sofia and will report to the regional IS Manager.

    The main activities:

    • Provide front-line technical support to the company employees by responding to incidents and requests utilizing internal ITSM software
    • Acts as the first point of contact for Service desk support and assists Level II with more complex tickets
    • Provide troubleshooting and support for Microsoft Office 365, Microsoft Teams, and a wide variety of 3rd party applications (Browsers, Windows family operating systems, etc.) and engage escalation support processes in a timely fashion
    • Provide troubleshooting and support for PCs, Laptops, Peripherals, Network devices, etc., and engage escalation support processes in a timely fashion
    • Manage local IS material (computers, phones, printers, meeting rooms, access control, accessories)
    • Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 teammates for troubleshooting and procedural support
    • Build and distribute application deployments
    • Develop, maintain, and provide documentation for internal procedures and user guides
    • Performs other IT duties as per assignment.

    The profile:

    • University degree in information technology or similar
    • A proven track record on various implementations: ERP D365 F&O, Supply Chain processes, EDI data flows
    • Experience with Microsoft D365 (Microsoft Landscape of Solutions) is a strong advantage
    • Multinational experience
    • Results-orientated and organized with the ability to plan and deliver against deadlines
    • Assertive, optimistic, resilient, and welcomes change
    • Strong analytical, planning, and problem-solving skills
    • The ability to communicate in spoken and written English is a must.

    As we value our employees we offer:

    • Opportunity to be an essential part of a dynamic, successful, and continuously growing international company
    • Paid holiday days – 25 days
    • International knowledge transfer opportunities in other company locations
    • Friendly and open environment
    • Competitive salary & Bonus system
    • Flexible working time
    • Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
    • Multisport card
    • Food vouchers & Transport Allowance
    • Referral program
    • Career growth and development – internal and external training.
    • Free unlimited access to LinkedIn Learning Platform.