Application Operations Engineer (m/f/diverse)

The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for an Application Operations Engineer in our Business Connectivity team.

The Business Connectivity cluster accelerates the transformation of Commerzbank into a digital technology company by developing and promoting internal and external APIs that are an integral part of our digital infrastructure. This way we are positioning Commerzbank in the German market as the first port of call for simple and innovative API-based customer solutions. In addition to that, we build up an extended capabilities for providing File transfer as a platform in the bank.

Your responsibilities would consist of:

• Building and maintaining the operational readiness of the application infrastructure (IBM Sterling File Gateway and IBM Connect: Direct) in a mission critical computing environment;
• Managing assigned software products and associated hardware and operating systems relevant to the Enterprise Managed File Transfer function;
• Monitoring performance, responding to application outages and performing routine maintenance.
• Providing level 1 and 2 support for projects and implemented applications;
• Identifying, isolating, and troubleshooting issues and driving development of solutions;
• Assisting with capacity planning to ensure application is scaled to meet current and projected capacities;
• Maintaining version, patching and security levels, in accordance with the strategic direction of the company;
• Providing technical support to clients, assisting them with file transfer-related inquiries;
• Being part of the on-call team, that is responsible for the 24/7 operations of the products.

The skills and experience we would like you to have:

• Professional experience working with managed file transfer products like IBM Sterling File Gateway;
• Previous experience with monitoring tools as Tivoli, Dynatrace, Elastic Stack, Grafana, Atera etc.;
• Understanding of Linux and Windows fundamentals, standard command knowledge and programming languages;
• Good knowledge of MS SQL and Python scripting;
• Good IT operational experience with cross-platform IT applications;
• Fluency in English;
• University degree in IT or relevant.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of 128 BGN monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial and legal consultations;
• Multisport card;
• Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Challenge accepted? Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.