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Coherent Solutions

IT Helpdesk support


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    Tech Stack / Изисквания

    Coherent Solutions is a digital product engineering company focused on empowering business success. Our global team of 1800+ talented professionals collaborate seamlessly to deliver innovative solutions that drive measurable business impact. Headquartered in Minneapolis, USA, the company’s core competencies across 10 locations worldwide include product software development, IT consulting, data and analytics, machine learning, mobile app development, DevOps, Salesforce, and more.

    About The Role:

    We are looking for a new colleague to join our growing IT Support team in Sofia. We are looking for experienced IT Support Engineer, a bright person, and a team player, communicating well with the team members, especially with the non-technical persons. You would also work in constant communication with our Global IT helpdesk and System Administration department.

    The position requires on site presence in the office most of the time.


    • OS: Windows 10/ Windows 11,), MacOS, Windows Server /2019/2022
    • Mobile devices: Android, iOS
    • Services: Active Directory, Azure AD, VPN, DNS, DHCP, Group Polices, Hyper-V, ESXi, Exchange/Office 365
    • Mobile Device Management (Microsoft Endpoint Manager, JAMF PRO, Windows AutoPilot, Apple Business Manager)

    Your Essential Duties will include:

    • Provide user and infrastructure support.
    • Assist in implementing IT solutions and systems.
    • Offer Help Desk support for daily internal issues.
    • Configure and support laptops and workstations.
    • Ensure compliance with security and information security policies.
    • Communicate with service, software, and hardware providers.
    • Follow and enforce company security policies.
    • Work independently and thoroughly check your own work.

    The technical skillset we are looking for would be:

    • Experience with Windows Server Administration
    • 1-2 years of experience on a similar role
    • Good knowledge of computer systems, hardware and software
    • Experience configuring and troubleshooting multiplе OS environments (Windows, Mac,OS, Linux)
    • Good Knowledge of Active Directory and concept of GPO policies
    • Experience working with Microsoft products, desktop, and server support
    • Network troubleshooting skills including router, VPN and Cisco firewall configuration.
    • Good command in English;
    • BA Degree in computer systems or related would be an advantage

    We offer:

    • Platform for flexible benefits
    • Free additional health and dental insurance
    • Internal and external trainings
    • Conferences and events attendance
    • Regular meetups
    • Access to Company Innovation Sandbox
    • Corporate Events and Team buildings
    • Charity and volunteer activities
    • Group Management Program
    • Various Discounts
    • Internal referral program

    If this opportunity excites you, send us your resume!

    Please, note, that we will consider all the applications with due respect, but only shortlisted candidates will be contacted.