Product Manager – Mobile & Print

As a Product Manager – Mobile and Print is responsible for the full lifecycle of the Mobile and Print product ecosystem, covering mobile devices and services, telecom expense and usage management, and enterprise printing solutions. This includes mobile subscriptions and policies, telecom cost optimization via Tangoe, cloud printing platforms (MyQ Roger), and managed print services delivered by Kyocera and other suppliers.

This role defines product strategy, develops and maintains the roadmap, and drives adoption, performance, cost efficiency, and innovation to meet evolving business needs. It focuses on delivering simple, reliable, and cost-transparent mobile and print experiences, in close partnership with engineering, cybersecurity, procurement, finance, operations, and external vendors, while ensuring alignment with enterprise IT and business objectives.

YOUR NEW KEY RESPONSIBILITIES:

Product Lifecycle and Roadmap Management

• Define and maintain the product vision and roadmap for Mobile and Print services.
• Translate business goals, compliance requirements, and employee experience needs into system requirements and actionable features.
• Ensure alignment with platform and enterprise architecture, security, sustainability, and regulatory standards.

Product Adoption & Communication

• Drive business adoption through change management, training, and stakeholder engagement.
• Monitor and report on product usage, feature adoption, and YoY adoption growth.
• Collaborate with Digital Workplace Technology leaders and Local DWT teams to ensure global rollout success with local relevance.

Product Performance Management

• Define and track KPIs for service availability, performance, cost efficiency, and user experience.
• Manage risks, enforce compliance, and ensure standardization across geographies.
• Leverage analytics from platforms such as Tangoe and MyQ to identify improvement opportunities and optimize services.

Delivery Management

• Manage the product backlog (epics, features, user stories) using Agile / SAFe methodology and tools such as Azure DevOps.
• Participate in PI planning, estimations, and prioritization in collaboration with Product Owners, SREs, and Engineers.
• Collaborate with the Technology Leader to plan engineering capacity for Program Increments (PIs), ensuring alignment between roadmap priorities and available technical resources.
• Ensure timely delivery of features, improvements, and service enhancements.
• Support audits and ensure quality gates are met for releases.

Vendor & Financial Management

• Lead vendor selection processes (RFP, RFQ) and oversee delivery from:
  • Telecom providers and Tangoe
  • Cloud printing platform MyQ Roger
  • Managed Print Services provider Kyocera and others
• Define service scope and licensing / commercial models for mobile and print tooling.
• Ensure compliance and optimize usage and costs across the mobile and print ecosystem.
• Collaborate with Finance, FinOps, and RTEs to manage OPEX / CAPEX, Annual Business Plan (BP), and cost optimization initiatives.

Business Relationship & Stakeholder Management

• Serve as the single point of contact for business stakeholders regarding Mobile and Print product strategy and performance.
• Maintain high stakeholder satisfaction through continuous alignment, transparency, and communication.
• Guide business teams on future capabilities and innovations in mobile services, telecom management, and enterprise printing.

Innovation Management

• Identify gaps and introduce innovative solutions to improve mobile and print services, automation, and employee experience.
• Lead proof-of-concepts and pilot programs for new mobile, telecom, or printing technologies.
• Contribute to Digital Dexterity initiatives, ensuring effective adoption and usage of services.

Operational & Experience Excellence

• Participate in swarming and crisis management sessions in coordination with Product Operations (SREs) and Business Continuity teams.
• Drive reduction of incident (INC) volume related to Mobile and Print services by addressing root causes through product improvements, standardization, and automation.
• Improve incident deflection by ensuring high-quality, up-to-date knowledge articles, self-service content, and clear end-user guidance in collaboration with Service Operations.
• Contribute to reduced incident resolution time by improving product stability, simplifying service workflows, and supporting clear operational documentation and runbooks.
• Ensure smooth transition from project delivery to operations, minimizing service disruption.
• Engage in QA and release planning to ensure high quality and predictable rollouts.

ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related discipline.
• 5+ years of experience in IT product management, digital workplace, or service management roles.
• Experience with:
  • Mobile services and Telecom Expense Management (Tangoe or similar)
  • Cloud printing platforms (MyQ, PaperCut, or similar)
  • Managed Print Services providers (Kyocera or equivalent)
• Proficient in product management frameworks (Agile, SAFe) and tools such as Azure DevOps.
• Solid understanding of ITIL processes, including Incident, Problem, and Change Management.
• Strong business acumen, communication, and stakeholder management skills.
• Experience working with outsourcing vendors and managing vendor performance.

ABOUT YOUR NEW TEAM:

We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.

BENEFITS:

• Coaching and mentoring programs
• Development opportunities
• Equal opportunity employer
• Learning programs
• Work with iconic brands
• Supportive team
• Volunteering Opportunities
• Wellbeing program