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Platform Support Analyst

Обявата е публикувана в следните минибордове

  • Varna, Bulgaria
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    Immedis are the fastest growing global payroll technology company in the world and we are disrupting the FinTech market with our world class global payroll software. We need you to come on board and help make a difference. We operate from offices in Ireland, USA and Bulgaria. With a brand that is only four years old, we have made a significant impact on the market and are looking for dynamic, ambitious and fun people to join our team.

    We are part of the Clune Tech, founded in 1996 with over 1400 team members in 35 offices across 22 countries. Our suite of global companies helps simplify the complexity of global business.


    • Provide Immedis Platform Users technical support on Immedis Platform requests;
    • Work with the team to manage and prioritise incoming technical support requests;
    • Ensure clear and regular communication with users on the status of requests;
    • Analyse and validate technical issues by re-producing technical issues;
    • Deal with complex configuration and technical challenges that may arise;
    • Escalate and manage 3rd level support as needed;
    • Be an expert in the features and functionality of the Immedis platform;
    • To be ready to learn new and different technologies, to get new certifications and to get familiar with all new system.


    • 1+ years experience in a product support role;
    • Excellent Customer Service skills;
    • Excellent command of English;
    • Strong analytical skills and good orientation and understanding of business processes;
    • Ability to evaluate information gathered from multiple sources, reconcile conflicts and draw conclusions;
    • Strong MS Office skills;
    • General technical proficiency and an ability to learn;
    • Strong organizational skills, problem-solving and attention to detail;
    • Team player with a client-service oriented approach;

    Good To Have and not mandatory:

    • Database knowledge with a proficiency in SQL or similar;
    • Experience with CRM systems (e.g. Zendesk, ServiceNow);
    • Experience in the financial services industry;


    • Company Paid Trainings & Learning Accounts;
    • Remote Working Option & Flexible Working Shifts;
    • 22 days paid annual leave;
    • Additional Health Insurance including dental and vision care;
    • Life Insurance;
    • Food Vouchers for Christmas & Easter;
    • Discounted Multisport Cards;
    • Free Sports: Football, Tennis, Volleyball;
    • Refer a Friend Bonus;
    • Team Buildings & Parties;
    • Discounts across various stores, theaters, restaurants;
    • GroupLife – corporate wellness program;
    • Mobile Plan with Free Calls & Internet after your first year in the company;
    • Volunteer Day;
    • Employee Assistance Program;
    • Milestone Recognition Program;
    • #OneTeam Awards & Annual Employee of the Year Awards.

    If you are interested in the position you can submit your CV in English

    When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.

    Immedis does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

    Immedis collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details.