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Implementation Manager

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    Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.

    Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 7 consecutive years, a “Best Workplace for Women” for the past 3 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s first year.

    Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 950 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!


    Implementation Manager role consists of implementation of new services for an existing client or new clients as per agreed scope of work. Coordinating with internal teams on developments to meet client’s requirements regarding implementation.

    What will I be doing?

    • Day to day communication with client in implementation / expansion and with internal teams regarding the VAT Recovery services to be implemented
    • Ensuring implementation / expansion happens within the timeframe agreed with client in an implementation plan
    • Keeping records of the information received from client in service desk.
    • Ensuring client’s file on database is updated with regard to the agreed scope of work
    • Communicating client’s requirements internally and support developments in the processes where needed in this regard

    What skills do I need?

    • Advanced Excel knowledge is an advantage
    • Experience in VAT Recovery services is an advantage
    • Fluency in English (other foreign language(s) are an advantage) – both verbally and in writing, with clear accent
    • Strong communication skills and feeling comfortable leading dialogues in cross-cultural teams.
    • Excellent organizational and time management skills.
    • Working well independently with a strong sense of prioritisation in a fast paced environment.
    • Fast learning skills with a strong ability in understanding client requirements and engagements from a commercial perspective.
    • Confidence in analyzing and concluding large sets of data.


    Why work with us?

    At Taxback International, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

    Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards.

    Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

    • Flexible Working Policy with a combination of remote and office working
    • Multisport Cards
    • 22 Annual Leave Days for all employees plus additional days with length of service
    • Lifework days: ½ day each quarter to get your life work done
    • Summer flex hours where you can work your 40 hours across 4.5 days
    • Additional Health Insurance including dental and vision care
    • Team Buildings & Parties
    • Life Insurance
    • Refer a Friend Bonus
    • Discounts across various stores, theatres, restaurants
    • Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
    • CluneTech Life – corporate wellness program
    • Food Vouchers for Christmas & Easter
    • Mobile Plan with Free Calls & Internet
    • Company Paid Trainings & Learning Accounts
    • #OneTeam Awards and Annual Employee of the Year Awards
    • Milestone Recognition Program
    • Free Sports: Football, Tennis, Volleyball
    • Employee Assistance Program
    • Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!

    We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview.

    At Taxback International, we’re proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with ≥50% incapacity) who have no medical preventatives to be employed.

    Please note that when applying for a position with CluneTech, you voluntarily submit your personal data. This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.

    CluneTech collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details.