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Change and Release Manager

Обявата е публикувана в следните минибордове

  • Varna, Bulgaria
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    Clune Group (Taxback Group) is a suite of global companies that help simplify the complexity of global business. We are innovators, we focus on excellence and we always put our customers first. We provide industry-leading solutions for digital sales, global payroll, tax compliance, global vat & cross-border payments.


    • Ensures that all changes have been correctly categorized, verified, approved, dispatched and documented
    • Evaluates the Change and Release Deployment plans for completeness prior to Change Advisory Board (CAB) review.
    • To coordinate the implementation of all changes to live services as authorised by the CTO after approval by the CAB ensuring proper Risk Assessment, Impact Assessments and Test plans are performed.
    • Make sure user acceptance tests are completed and all defects addressed.
    • Reviews and evaluates all approved changes to ensure all approvals are acquired and documented within the agreed lead times
    • To co-ordinate the outputs of the Change Advisory Board (CAB)
    • Produces and communicates the change schedule to impacted service groups
    • Conducting post-implementation follow-up of failed changes to ensure lessons learnt and identifying the need for Major Incident reviews
    • To provide regular reporting and metrics on the change management process
    • Building relationships with Business customers, Team Leaders, Development Teams, IT Management, and IT support groups.
    • Working with business leaders and BI consumers to identify reporting and analytical requirements, and developing Power BI reports and dashboards to meet these requirements.
    • Assists in the daily support of end-users’ ability to effectively and efficiently utilize the reporting platform Design, build, deliver and maintain reporting for IT areas of the business using Power BI
    • Participates in business and executive meetings to gather requirements and make recommendations reporting/BI solutions.
    • Translate business needs into high-level technical specifications and design.
    • Prep, ingest, cleanse and maintain data in the data warehouse for efficient delivery to Power BI


    • Obtained university degree
    • Fluency in English
    • Strong communication and client-handling skills
    • ITIL expertise, knowledge and or certification (considered an advantage)
    • Process-oriented mindset, proactive attitude, eye for the detail
    • Strong MS Office skills
    • Understanding the methodology to continuously improve processes by eliminating defects or identifying improvement opportunities
    • Data Analysis: transforming data to extracting information and draw conclusions
    • Experience building complex reports in Power BI (considered an advantage)
    • Prior experience publishing Power BI reports to the Power BI service for reporting consumers (considered an advantage)
    • Problem Resolution: ability to resolve escalation issues or problems
    • Self-motivated and able to work independently


    • Company Paid Trainings & Learning Accounts
    • Remote Working Option & Flexible Working Shifts
    • Additional Health Insurance including dental and vision care
    • Life Insurance
    • Food Vouchers for Christmas & Easter
    • Discounted Multisport Cards
    • Free Sports: Football, Tennis, Volleyball
    • Refer a Friend Bonus
    • Team Buildings & Parties
    • Discounts across various stores, theaters, restaurants
    • GroupLife – corporate wellness program
    • Mobile Plan with Free Calls & Internet after your first year in the company
    • Volunteer Day
    • Employee Assistance Program
    • Milestone Recognition Program
    • #OneTeam Awards & Annual Employee of the Year Awards

    Please submit your CV in English via the Apply for this position button below. Shortlisted applicants will be contacted within 2 weeks.

    When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.

    Taxback.com collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details.