Technical Support Specialist

The cleversoft group is the leading provider of cloud-based RegTech services for financial service providers. The company, headquartered in Munich with offices in Frankfurt, Luxembourg, Amsterdam, The Hague, Malta, Sofia, Seville, Istanbul, Dubai, and Kuwait, supplies over 1,200 financial institutions worldwide with automated solutions to optimize business-critical compliance processes.

Are you ready to break new ground with us? Then join us and help us strengthen our IT Team as a Technical Support Specialist.

Requirements:

• BSc in the field of IT, Business Administration, Economics/ Law or similar;
• Fluency in English, both written and spoken;
• Excellent knowledge of Windows 11, Microsoft 365 suite and other Microsoft applications (e.g. Dynamics or PowerPlatform);
• Very good customer service support skills;
• Excellent communication and problem-solving skills;
• Ability to work well in a team and under tight deadline;
• Strong organizational skills and attention to detail.

Considered as an advantage: 

• Experience with provisioning devices using Endpoint Manager or similar;
• Experience with Entra ID; 
• Knowledge with Windows Server 2016 and later; 
• Experience with Atlassian products (Cloud or Datacenter); 
• Experience with projects related to M&A; 
• German, Dutch or French; 
• IT related certifications.  

Responsibilities:

• Provide assistance & support to company employees by identifying, analyzing, and solving both software and hardware problems both on-site and remotely;  
• Administer the IT environment (e.g. software installation, inventory management):
  • Create, modify, and deactivate user accounts (e.g., Active Directory, Microsoft 365);
  • Analyze recurring problems and propose long-term solutions;
  • Implement role-based access controls and group policies; 
  • Audit and maintain account security and compliance; 
  • Manage endpoint protection and software deployment tools; 
  • Support vulnerability assessments and remediation; 
  • Ensure system availability and performance.
• Observe and enforce group IT guidelines and IT standard operating procedures:
  • Assist in the creation and optimization of the IT processes;  
  • Keeping internal documentation up to date.  
• Maintain office equipment (printers, periphery, conference rooms); 
• Maintain inventory lists of IT equipment; 
• Resolve Tier 2 and Tier 3 technical issues; 
• Prepare simple reports on support activities; 
• Enforce security protocols and monitor for incidents;
• Participate in audits and ensure regulatory compliance; 
• Contribute to IT projects (e.g., migrations, upgrades); 
• Collaborate with other departments to improve IT services; 
• Collaborate with cross-functional teams to align IT with business goals; 
• Evaluate new technologies to enhance productivity.

We offer: 

• A very challenging and rewarding FinTech/RegTech environment where you will grow exponentially in professionality and technical knowledge;
• Opportunity to work with state-of-the-art technologies, in a digital cloud-based environment, collaborating with the team anytime and from anywhere;
• Project and teamwork providing cross-field experience;
• 25 paid vacation days annually;
• Flexible work schedule with policy allowing up to 50% work from home;
• Opportunities for training, customer engagement, and conference participation;
• Interview process with your future teammates;
• Possibility for high impact and fast personal growth;
• Competitive salary + employee benefits, e.g., a multisport card, additional medical insurance, etc.

cleversoft is an equal opportunity employer. We do not discriminate against any applicant or employee based on gender, sexual orientation, race, religion, belief, disability, or any other legally protected characteristic. We are committed to hiring the best candidates for our positions, regardless of these factors.