Една от всички 97 обяви за Technical Support в София

Job description

Chaos is the world’s largest 3D visualization software company, and for over 20 years has empowered artists, designers, and architects to visualize anything they can imagine. Chaos offers intuitive and powerful workflows for creatives across the entire design spectrum, including architecture, engineering, construction, product design, manufacturing, and media and entertainment. Research and development at Chaos is leading the way towards a truly comprehensive end-to-end visualization ecosystem to meet the evolving needs of existing and new customers. In 2022 Chaos merged with Enscape and acquired Cylindo. For more information, visit chaos.com, enscape3d.com, and cylindo.com

3D Support Specialist

**This position is available for fully remote or hybrid working options in Sofia, Bulgaria.**

Main Responsibilities:

• Interact with customers via ticketing system, phone, and remote desktop to provide and process information in response to inquiries related to V-Ray and other Chaos’ products and services
• Take ownership of user problems, follow up on the status and communicate progress in a timely manner
• Diagnose, resolve, and find alternative solutions of technical 3D issues
• Troubleshoot, investigate, and improve client’s projects
• Report software bugs in the internal bug-tracking system
• Research information in official product documentation, knowledge database, bug-tracking system, ticketing system, forums, and other internet resources
• Escalate customer requests to appropriate company departments/employees
• Participate actively in the company’s online forum discussions
• Stay current with company changes and software updates

Job requirements

Main Requirements:

• Good knowledge and experience with any of the following SketchUp, Rhino, Revit, 3ds Max, Maya, Cinema 4D, Houdini, Blender, Nuke.
• Experience with V-Ray or any other render engine
• Fluency in English – ability to speak and write clearly and accurately
• Good logical, analytical, and problem-solving skills
• Ability to learn, research, and process new information relatively quickly
• Knowledge of customer service principles and practices is an advantage
• Experience with other render engines and AEC/DCC platforms is an advantage

Why Chaos?

• Working for a globally recognized 3D software company for its cutting edge products and honored with Emmy® and Academy Awards® for its contributions to television and film
• Working alongside talented people in an international and diverse environment which fosters learning and knowledge-sharing
• Supplemental health insurance
• Flexible working hours, work from home and additional days off
• Competitive remuneration package
• Technical trainings and certifications
• New & modern office with free parking space for everyone.
• Special Discounts

We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery.

If you think your profile is a good match for this role at Chaos, just send us your resume and your 3D portfolio!

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Only short-listed candidates will be contacted.

Confidentiality of all applications is assured.