Support clients and internal business processes based on ServiceNow platform. In particular, deployed Incident & Problem Management, Asset management and CMDB, Service Catalog with customization and build in-house applications
Assist in developing new custom applications or customizing OOTB applications
Provide production support if needed for the supported applications
Design testing plans and carry out the testing for the above
Write necessary scripts to customize the applications
Bachelor’s degree in Computer Science, Management Information, or Electrical Engineering
ServiceNow certification (preferred)
Perform day to day administration of the Service-Now tool
Maintain business services and configuration item relationships in Service-Now tool
Develop and manage application code, user interface, and third-party integration components
Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
Performs core configuration tasks including system policies, business rules and client scripts
Manages users, groups and roles
Manages data with Tables, the CMDB, Import Sets, and Update Sets
Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
Performs migration activities Dev to QA, QA to Prod
Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc.
Post roll out production support. Experience of handling Bug Fixes and Enhancement requests
Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc…
Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
Experience working with email notifications, inbound actions, reports, gauges, and home pages.
Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
Working on creation and customization of complex workflows and custom workflow activities.
Worked with transform maps, data sources and different transform scripts for data loads and management.
Working with schedule jobs, events and triggers to manage business needs and handle background work.
Working with complex UI customization and UI macros.
Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad
Working knowledge of Performance Analytics and Reports
Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction
Develops and improves user systems procedures and prepares systems documentation.
Establishes and maintains effective communications with customers, other technology specialists, and vendors about services
Excellent written and verbal communications skills
Ability to quickly learn and take advantage of new technologies and concepts
Good understanding of customer requirements and pain points
Excellent written and verbal skills to effectively communicate quality technical and functional system specifications
Ability to take initiative and work without supervision
Various and challenging projects
Free course in German
Coverage of certification program expenses
International environment and knowledge sharing
Latest technologies available
SCRUM methodology Participation in all stages of the development process
Participation in our social groups of interests
Flexible working time
Dynamic and friendly work environment
Comfortable relax zones
Competitive remuneration package
Fast growing team
Additional health insurance
Recognition programs and rewards (Employee of the month gets 1 additional vacation day)