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ServiceNow ITSM & Catalog development Expert

BULPROS | София
26 мар.
Обявата е публикувана в следните минибордове
  • Sofia, Bulgaria
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    Role Description

    • Support clients and internal business processes based on ServiceNow platform. In particular, deployed Incident & Problem Management, Asset management and CMDB, Service Catalog with customization and build in-house applications
    • Assist in developing new custom applications or customizing OOTB applications
    • Provide production support if needed for the supported applications
    • Design testing plans and carry out the testing for the above
    • Write necessary scripts to customize the applications

    Role Requirements

    • Bachelor’s degree in Computer Science, Management Information, or Electrical Engineering
    • ServiceNow certification (preferred)
    • Perform day to day administration of the Service-Now tool
    • Maintain business services and configuration item relationships in Service-Now tool
    • Develop and manage application code, user interface, and third-party integration components
    • Develop necessary development documentation as needed e.g. technical design, developer notes, etc.
    • Performs core configuration tasks including system policies, business rules and client scripts
    • Manages users, groups and roles
    • Manages data with Tables, the CMDB, Import Sets, and Update Sets
    • Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
    • Performs migration activities Dev to QA, QA to Prod
    • Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
    • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
    • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc.
    • Post roll out production support. Experience of handling Bug Fixes and Enhancement requests
    • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc…
    • Expert in JavaScript, jQuery, prototype and Jelly scripting used in ServiceNow.
    • Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
    • Experience working with email notifications, inbound actions, reports, gauges, and home pages.
    • Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
    • Working on creation and customization of complex workflows and custom workflow activities.
    • Worked with transform maps, data sources and different transform scripts for data loads and management.
    • Working with schedule jobs, events and triggers to manage business needs and handle background work.
    • Working with complex UI customization and UI macros.
    • Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad
    • Working knowledge of Performance Analytics and Reports
    • Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction
    • Develops and improves user systems procedures and prepares systems documentation.
    • Establishes and maintains effective communications with customers, other technology specialists, and vendors about services
    • Excellent written and verbal communications skills
    • Ability to quickly learn and take advantage of new technologies and concepts
    • Good understanding of customer requirements and pain points
    • Excellent written and verbal skills to effectively communicate quality technical and functional system specifications
    • Ability to take initiative and work without supervision

    Benefits

    Career development

    • Various and challenging projects
    • Free course in German
    • Coverage of certification program expenses
    • International environment and knowledge sharing
    • Latest technologies available
    • SCRUM methodology Participation in all stages of the development process

    Work-life balance

    • Participation in our social groups of interests
    • Flexible working time
    • Dynamic and friendly work environment
    • Comfortable relax zones

    Company benefits

    • Competitive remuneration package
    • Fast growing team
    • Additional health insurance
    • Healthy days
    • Recognition programs and rewards (Employee of the month gets 1 additional vacation day)
    • Team activities, team buildings, Christmas party
    • Tennis room
    • Gym classes on-site

    Кандидатствай