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Anakatech – ISGBG

Customer Service Representative for Games with English

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    Tech Stack / Изисквания

    Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users.

    Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offers our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.

    With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a Customer Service Representative with English.

    Responsibilities:

    • Assist to the customers with any query that arises through available communication channels;
    • Resolve customer queries while keeping both the company and customer’s best interest in mind;
    • Provide online troubleshooting by using the available communication channels;
    • Achieve up-sales, conversions and decline solutions by chat and phone calls;
    • Work according to departmental and company protocols and work procedures;
    • Provide an excellent level of service and making sure that the customer’s request is answered and assisted accordingly, in order to contribute to an excellent customer experience with us;
    • Perform proactive phone calls to customers according to predefined segments;
    • Report to the relevant departments regarding site issues, in accurate content and trouble shooting;
    • Report in a timely manner VIP and regular customer escalations;
    • Manage personal mission report on a daily basis;
    • Follow the guidance of his/her direct Manager or the Department Lead;
    • Maintain a clean work environment and respect office equipment.

    Requirements

    • Excellent level of English- certificate of C1 level is required;
    • Additional language is considered as advantage;
    • Very good Computer skills (knowledge of Microsoft Office tools);
    • Good technical troubleshooting skills;
    • Team Player with positive “can do” attitude;
    • Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment;
    • Previous experience as a Customer Services or Sales representative – a must;
    • Previous experience in the Gaming or CFDs industry– an advantage;
    • Experience in Sales domain – an advantage;
    • Results oriented (being Customer Support and/or Sales ones);
    • Ability to cope various tasks and on some occasions to react under pressure;
    • Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.

    Benefits

    • Excellent salary with a great bonus based on the employee’s performance;
    • Additional vacation day for every year experience with the company;
    • Be a part of a stable and fast-growing international company;
    • A great work environment in the Sofia city center with a magnificent view over the capital, relax area with mini-soccer, darts, small library, kitchen corner with free hot drinks and fruits (and not only);
    • An amazing company culture where every team member matters;
    • Company soccer team;
    • Regular team building activities and Happy hour for the company employees once per month;
    • Food orders on company expenses during your late shifts and weekend ones.
    Anakatech collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.