Job
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RECOGNISING
TALENT:
THAT'S
OUR MUSE.

THE PERFECT TEAM MEMBER IS INSPIRED TO:

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or helpdesk tickets, lead the installation, configuration and maintenance of desktops, laptops, mobile devices, and peripherals.
  • Provide support for advanced systems and applications, including JumpCloud, Google WorkSpace, Office 365, virtualization platforms, and cloud services.
  • Manage user accounts, security permissions, and directory services (JumpCloud, Google WorkSpace, Office 365 apps).
  • Coordinate with external vendors and third-party service providers for specialized support or hardware/software troubleshooting.
  • Monitor and maintain ticketing systems, ensuring SLAs are met and tickets are properly documented.
  • Assist in IT asset management, ensuring accurate inventory and lifecycle management of IT equipment.
  • Develop and maintain comprehensive technical documentation, standard operating procedures (SOPs), and knowledge base articles.
  • Lead or participate in IT projects, including system upgrades, migrations, and deployments.

THE SKILLS THAT WILL GRAB OUR ATTENTION:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 5+ years of experience in IT help desk or technical support, with at least 2 years in a senior or lead role.
  • Experience with Windows, macOS, and Linux operating systems.
  • Good understanding of enterprise systems such as JumpCloud, Google WorkSpace, Office 365 apps and familiarity with help desk ticketing systems.
  • Proficiency in networking concepts and troubleshooting (DNS, DHCP, TCP/IP, firewalls, routers, switches, SMB, WiFi, Radius, etc…).
  • Comprehension of virtualization technologies as Proxmox/ Oracle.
  • Experience with automation tools (PowerShell, Python) to streamline IT operations.
  • Knowledge of ITIL best practices and experience working in an ITIL environment.

THE REASONS TO JOIN OUR TEAM

Excellent-remuneration-package
Excellent remuneration package
annual-bonuses
Performance-based bonuses
health-insurance
Private health insurance
transport-card
Card for Public Transportation
sport-card
Multisport card
discounts
Corporate discounts
parking
Parking – early bird option
paid-leave
25 days of annual paid leave
performance
Performance review process
trainigs
Internal & external training programs
team-buildings
Team buildings & local company events
work-life-balance
Work-life balance
supportive-colleagues
Inspiring & supportive colleagues
creativity-talent
Culture that encourages creativity & talent
creativity-talent
Newborn Package
creativity-talent
EV Charging Station

If you are interested, please send us your CV.

All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Thank you for applying!

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APPLY NOW!