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Една от всички 183 обяви за Technical Support в София

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Technical Support Engineer Level 1

Обявата е публикувана в следните минибордове

  • Sofia, Bulgaria
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    AIOPSGROUP is a multidisciplinary digital company at the intersection of eCommerce, Data and Technology. With over 12 years in the eCommerce industry, AIOPSGROUP team has worked with 250+ brands (MCM, Rossignol, Globetrotter to name a few) on large international projects.

    We believe in:

    • Teamwork – AIOPSGROUP works as a big family sharing both successes and failures
    • Positive work culture – happy employees create happy customers
    • Transparency – openness, communication and accountability
    • Innovation – We are always looking for creative ideas to pick the best software solution
    • Competitive spirit – At its best, workplace engagement based on competitiveness is creating a charged and exciting atmosphere at AIOPSGROUP
    • Productivity and True Results – Not to repeat ourselves, but Innovation + Transparency + Positive Culture +Competitive Spirit = Productive Work Environment

    What Are You Going To Do?

    We are looking to hire a Technical Support Engineer with focus on hardware and software setup and maintenance. As a part of our team you will be diagnosing and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft office package and other end-user applications.

    Main Responsibilities:

    • Software setup. Installing and maintaining MacOS, Windows and Linux desktop and notebooks; troubleshooting and solving end-user IT problems.
    • Administration of Active Directory users, groups and shared mailboxes
    • Troubleshooting VPN and email client issues
    • Installation, configuration and support of end-user application software
    • Printers support and management
    • Work on shifts with a 24/7 team schedule

    What Do We Expect?

    • Experience with Microsoft Office Administration
    • Experience with one or more of the following: Tricerat, Citrix, Symantec Altiris
    • Proficiency working with ticketing systems and knowledge bases
    • Strong experience supporting web and cloud-based applications
    • Self-starter with proactive attitude
    • Team player

    Why Join Us?

    • Competitive remunerations and benefits package
    • Opportunity to grow your career and get exposure to international brands, working on complex multi-technology projects
    • Friendly, yet competitive work environment where everyone’s success is celebrated
    • Flexible working hours/working location