Една от всички 183 обяви за Technical Support в София

AIOPSGROUP is a multidisciplinary digital company at the intersection of eCommerce, Data and Technology. With over 12 years in the eCommerce industry, AIOPSGROUP team has worked with 250+ brands (MCM, Rossignol, Globetrotter to name a few) on large international projects.

We believe in:

• Teamwork – AIOPSGROUP works as a big family sharing both successes and failures
• Positive work culture – happy employees create happy customers
• Transparency – openness, communication and accountability
• Innovation – We are always looking for creative ideas to pick the best software solution
• Competitive spirit – At its best, workplace engagement based on competitiveness is creating a charged and exciting atmosphere at AIOPSGROUP
• Productivity and True Results – Not to repeat ourselves, but Innovation + Transparency + Positive Culture +Competitive Spirit = Productive Work Environment

What Are You Going To Do?

We are looking to hire a Technical Support Engineer with focus on hardware and software setup and maintenance. As a part of our team you will be diagnosing and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft office package and other end-user applications.

Main Responsibilities:

• Software setup. Installing and maintaining MacOS, Windows and Linux desktop and notebooks; troubleshooting and solving end-user IT problems.
• Administration of Active Directory users, groups and shared mailboxes
• Troubleshooting VPN and email client issues
• Installation, configuration and support of end-user application software
• Printers support and management
• Work on shifts with a 24/7 team schedule

What Do We Expect?

• Experience with Microsoft Office Administration
• Experience with one or more of the following: Tricerat, Citrix, Symantec Altiris
• Proficiency working with ticketing systems and knowledge bases
• Strong experience supporting web and cloud-based applications
• Self-starter with proactive attitude
• Team player

Why Join Us?

• Competitive remunerations and benefits package
• Opportunity to grow your career and get exposure to international brands, working on complex multi-technology projects
• Friendly, yet competitive work environment where everyone’s success is celebrated
• Flexible working hours/working location