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Director Professional Services

Обявата е публикувана в следните минибордове

  • Sofia, Bulgaria
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    About Us

    AIOPSGROUP is a multidisciplinary digital company at the intersection of eCommerce, Data and Technology. With over 12 years in the eCommerce industry, AIOPSGROUP team has worked with 250+ brands (MCM, Rossignol, Globetrotter to name a few) on large international projects.

    We believe in:

    • Teamwork – AIOPSGROUP works as a big family sharing both successes and failures
    • Positive work culture – happy employees create happy customers
    • Transparency – openness, communication, and accountability
    • Innovation – We are always looking for creative ideas to pick the best software solution
    • Competitive spirit – At its best, workplace engagement based on competitiveness is creating a charged and exciting atmosphere at AIOPSGROUP
    • Productivity and True Results – Not to repeat ourselves, but Innovation + Transparency + Positive Culture +Competitive Spirit = Productive Work Environment.

    What Are You Going To Do?

    As a Director Professional Services, you will be responsible for delivering best-in-class e-commerce implementation services to our customers, overseeing resource management, project delivery and operational success metrics. You will take part in growing and scaling of our software development services operations in terms of people, processes, and tools.

    Main Responsibilities:

    • Oversight of Professional Services delivery. Customer point of contact outside of the day-to-day project team
    • Responsible for quality of delivery and escalation management
    • Recruiting and hiring the right mix of resources
    • Collaborative management of staffing needs and proper utilization of team members, based on their skills
    • Software development and delivery processes optimizations

    The Director Professional Services reports to VP Professional Services.


    • Demonstrated experience leading and delivering software development services
    • Hands-on skills and ability to identify operational issue and address them swiftly
    • Experience collaborating with diverse roles within an organization – from senior management to individual contributors
    • Hands-on, can-do attitude; dynamic and proactive person

    Why Join Us?

    • Competitive remunerations and benefits package
    • Opportunity to grow your career and get exposure to international brands, working on complex multi-technology projects
    • Friendly, yet competitive work environment where everyone’s success is celebrated
    • Flexible working hours/flexible working location.