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Advanced technical Support Analyst

Обявата е публикувана в следните минибордове

  • Varna, Bulgaria
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    Adastra is a global IT company, offering premier class services and solutions in various sectors, facilitating the transition to the digital era. 

    We work in international teams and on projects for leading global financial, automotive, telecommunications and insurance pioneers.

    We pride ourselves in accepting the challenge of mastering cutting-edge technologies to empower our clients achieve great outcomes. What gives us satisfaction is the opportunity to apply innovation in our jobs daily, inclusive of areas such as Cloud, Managed Services, Big Data, AI, IoT, Blockchain, Data Monetization and RPA.

    We are currently looking for a talented Advanced technical Support Analyst


    • Analyzing bugs and performance issues
    • Fixing problems in Data Integration applications
    • Troubleshooting mappings, sessions and workflows
    • Mapping and workflow performance tuning
    • Writing and updating the existing technical documentation
    • Monitoring of production data flows, reports and tasks
    • Correction of corrupted data
    • Solving application and user issues via ticket system in regulated time periods
    • Analyzing user requests and requirements
    • Analyzing and evaluating failures and performance decreases on database and application level
    • Solving application and performance issues and executing workarounds
    • Planning database and application downtimes
    • Coordination and communication between support teams and management


    • University degree in Computer Science or related numerate / quantitative subject
    • Previous experience in a similar support role, with experience of deploying, configuring and troubleshooting software products is an advantage
    • Experience with databases would be advantage – Oracle, Microsoft SQL Server, IBM Netezza, Teradata or other
    • Solid knowledge and experience with SQL and Data Modeling
    • Experience with Data Integration tools such as MS SSIS, Informatica PowerCenter, IBM DataStage, Oracle Data Integrator, MS SSIS, Ab Initio or others is a valuable plus
    • Capability to approach problems as challenges and deal with them constructively
    • English language proficiency (spoken and written)
    • German language proficiency (spoken and written) would be an additional plus
    • Availability for floating working time and service coverage on national holidays
    • Very good analytical thinking