Process Manager

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long passed the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Spasimir Arsov is looking for a new Process Manager.

Your daily routine would include:

• Implementing and maintaining IT Service Management (ITSM) processes on the ServiceNow platform, ensuring alignment with business and operational needs;
• Monitoring and managing the implementation of system support and operational processes within ongoing projects;
• Acting as the interface between project teams and central company-wide process management to ensure smooth collaboration and effective process execution;
• Collaborating closely with the Enterprise Architecture team to define and enforce standards in both the ITSM and ITOM areas, particularly regarding CMDB governance and data quality;
• Supporting cross-functional teams with process documentation, guidance, and continuous improvement initiatives;
• Contributing to the development and optimization of scalable process frameworks that support long-term business goals.

We’ll know you can make it if you have:

• Solid ITSM expertise, particularly in process implementation on the ServiceNow platform;
• Experience in operational process management, including monitoring and approving process implementation in projects (especially system support processes);
• Ability to act as an interface to overarching company process management and support solution design;
• Experience in defining and monitoring standards, in collaboration with Enterprise Architecture, within both ITSM and ITOM environments (including CMDB).

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in a multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to: free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.