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A1 Bulgaria
Cloud Systems Support Engineer

Обявата е публикувана в следните минибордове

  • Sofia, Bulgaria
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    A1 Bulgaria is much more than just a telecommunications company. As part of the A1 Telekom Austria Group, we drive digitalization in 7 countries with innovative solutions and new business areas. Our IT solutions and services gain increasingly higher importance and we rely on a team of 300 professionals in the IT and Digital Transformation Area.

    Now we are looking for a responsible Cloud Systems Support Engineer with a strong technical understanding of Virtualization Technology to support the Cloud infrastructure and the virtualization platform.

    Your responsibilities:

    • coordination of incidents and application of incident management methods;
    • support of specialists to solve incidents and orderly handover to problem/change management;
    • handle Mails, Calls and Tickets forwarded from 1st Level Service Lines;
    • drive complex customer issues and support the smooth operation of the cloud platform;
    • administrative activities with operating systems (Windows, Linux) in virtualized server environments (VMware);
    • coordination of the technical/operational documentation.

    You have:

    • 3+ years experience in technical customer interaction and Operating System Administration (Windows and Linux systems);
    • experience in incident management and solution-oriented approach;
    • experience with Cloud Technologies and their technical functionality;
    • experience with ITIL Framework;
    • very good network skills with Vmware NSX, Cisco ACI and Cisco Fabricpath;
    • knowledge of technologies for monitoring cloud services and hybrid infrastructure scenarios;
    • experience in direct customer interaction;
    • very good written and spoken English skills.

    Аny of the following will be considered as advantage:

    • ITIL certification;
    • Windows/Linux or VMWare Certification;
    • good command of German language.

    We offer you:

    • safe working environment during COVID times;
    • best of both: stability of a successful company with innovative methods;
    • competitive compensation package with an attractive bonus structure;
    • opportunity to work in a dynamic, dedicated, fun and passionate team of professionals;
    • excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills trainings, language lessons, external events and industry conferences;
    • additional bonus and awards for various team and individual achievements;
    • flexible working schedule and opportunity for home office.

    If you are excited about this opportunity, please, send us a CV in English.

    Apply now!