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A1 Bulgaria

Cisco Contact Center Engineer (UCCX)


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    Tech Stack / Изисквания

    It’s your life. It’s your opportunity.


    Did you know that A1 Bulgaria is working on international projects as well?

    Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

    State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

    You’ll know A1 Bulgaria is the right place for you if you are driven by:

    • Opportunities to learn and build your career;
    • Meaningful work in a stable and fast-paced company;
    • Diversity of people, projects, and platforms;
    • A supportive, fun, and inspiring place to work.

    Would you like to join us?

    Aleksandra Georgieva is looking for a new team member.

    We need a new colleague who will serve as a Call Center Subject Matter Expert, providing expertise and leadership in all aspects of Call Center Operations.
    Accelerate your career as part of our growing Network Services Team in Sofia.

    Your daily routine would include:

    • Design, implement, support, and maintain Cisco Contract infrastructure, including UCCX Scripting Troubleshooting, VMWare / VCenter, Windows Servers, Voice Routers, etc;
    • Demonstrate expert knowledge of UCCX Scripting and Trouble Shooting;
    • Troubleshooting and optimizing voice performance;
    • Using standard monitoring, management, and troubleshooting tools, RTMT, etc.;
    • Creating professional documents on call flow;
    • Assisting in the resolution of escalated issues and actively participating in problem-management activities;
    • Training other IT staff members in the maintenance and usage of Call Center technology;
    • Researching new Call Center technologies and processes to improve the environment.
    • Availability for On-call duty.

    We’ll know you can make it if you have:

    • Minimum 2 years of experience as an Enterprise Call Center Engineer;
    • Preferred Cisco Certified Network Professional (CCNP) or equivalent certification in Contact Center and working knowledge of networking;
    • Strong expertise in designing, implementing, and supporting Call Center infrastructure;
    • Excellent troubleshooting skills and ability to resolve complex call routing issues;
    • Effective communication and collaboration skills, with the ability to work effectively with cross-functional teams;
    • Very good understanding on IVR Call flows;
    • Very good command of English language (B2 level).

    Our gratitude for the job done will be eternal, but we’ll also offer you:

    • Innovative technologies and platforms to “play” with;
    • Modern working environment for your comfort;
    • Friendly, ambitious, and motivated teammates to support each other;
    • Thousands of online and in-person learning opportunities to grow;
    • Challenging assignments and career development opportunities in multinational environment;
    • Attractive remuneration package;
    • Flexible working schedule and opportunity for home office;
    • Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

    You want to learn more? See us in action in our A1 Blog.

    Sounds good? Apply now!

    Deadline for applications: 29 July 2024

    Only shortlisted candidates will be contacted.