Business Analyst – Billing (f/m/d) @ A1 Competence Delivery Center

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated in delivering full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of A1 Group and leverage synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

We are expanding the Billing Delivery Center within IT Services Division of the A1 Competence Delivery Center. Be part of this exciting journey!

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

​Role Overview:

Act as a key bridge between business and IT teams to gather, analyze, and translate requirements into effective system solutions, while supporting testing, reporting, and process improvements. Ensure compliance, accurate documentation, and smooth change management by coordinating stakeholders and driving operational excellence.

Role insights:

• Act as a liaison between business stakeholders, IT teams, and external partners to align on requirements and processes.
• Gather, analyze, and document business requirements, translating them into functional specifications and workflows.
• Collaborate with QA and Development teams to validate requirements, support testing, and deliver system changes.
• Monitor business processes, identify inefficiencies, and propose automation or improvements.
• Support incident analysis (Maintenance) by assessing business impact and recommending corrective actions.
• Prepare and deliver regular and ad-hoc business and operational reports.
• Ensure compliance with SOX controls and other governance standards.
• Maintain accurate system and process documentation.
• Support change management through communication, training, and stakeholder coordination.
• Ensure proper documentation of all tasks within Confluence.
• Build strong relationships with cross-functional within the CDC teams.

What Makes You Unique:

• University Degree in Informatics, Computer science or any equivalent qualification.
• Solid technical Experience with Maxbill Billing System.
• Analytical thinking & problem-solving.
• Requirements gathering & documentation.
• Stakeholder management.
• Knowledge of IT systems & billing processes – exposure to telecom billing/charging systems, rating, or batch processing is a plus.
• Methodologies – experience working in Agile/Scrum or Waterfall environments.
• Compliance & governance – understanding of SOX controls and regulatory requirements.
• Soft skills – attention to detail, adaptability, teamwork, and strong presentation skills.
• Tech skills: SQL Knowledge (Oracle), Linux, APEX and SOAP/REST APIs.
• Strong troubleshooting and problem-solving skills.
• Team-oriented and ready to take over responsibility.
• Fluency in English, both written and spoken.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities for you to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive compensation package.
• Hybrid working model.
• Numerous additional benefits, including, but not limited to free A1 services.