2nd Level Technical Support Engineer

It’s your life.

It’s your opportunity.

#MakeITHappen

Did you know that A1 Bulgaria is partnering with some of the largest tech companies to bring innovations to its customers?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career
• Meaningful work in a stable and fast-paced company
• Diversity of people, projects, and platforms
• A supportive, fun, and inspiring place to work

Tsvetelin Stanilov is looking for a new team member: 2nd Level Technical Support Engineer

In order to truly grow and be competitive in the fast-paced digital market we need to make sense of the enormous amounts of data passing through our network. With your individual problem solving abilities, you can help us create a new information-based A1. This is why we are seeking a second level Technical Support Engineer.

Your daily routine would include:

• Administer, monitor and maintain the supported systems in operation within the required parameters (availability, performance);
• Analyze and evaluate failures and performance decreases on database and application level
• Analyze business requirements and apply changes in stored DB procedures to reflect them in the supported systems
• Support testing and production environments, deploy builds and fixes, sanity testing and troubleshooting;
• Monitor application servers and workload;
• Handle incidents (analyze logs, errors handling, finding resolutions or workarounds within the specified SLAs/OLAs);
• Develop tools/scripts to automate routine operational tasks;
• Maintain system documentation.

We’ll know you can make, it if you have:

• University degree in the field of IT/Telecommunication or any other relevant;
• At least 1 year of working experience in monitoring/reporting/supporting applications;
• Unix/Linux experience is mandatory;
• SQL Knowledge (Oracle) is mandatory;
• Fluency in English – written and spoken.

It will be considered as a plus, if you have:

• Knowledge of ITIL (Incident-, Problem-, Change-, Deployment-, Event-Management);
• Experience with 2-tier or 3-tier applications – J2EE servers and applications.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with
• Modern working environment for your comfort
• Friendly, ambitious, and motivated teammates to support each other
• Thousands of online and in-person learning opportunities to grow
• Challenging assignments and career development opportunities in multinational environment
• Attractive remuneration package
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Sounds good? Apply now!

PS It’s all very real, we’ve got all kinds of awards as well to prove it.

Deadline for applications: 8 December 2023

Only shortlisted candidates will be contacted.